Sound familiar?
- No power: no LED responds, with or without the charger.
- Not charging: the charge LED stays off or blinks; the battery percentage does not rise.
- The charger gets very hot or the laptop only works with the charger plugged in.
- Turns on for a second and shuts down, or shuts down when the charger is connected.
What we check
- Charger and charging connector: voltage, ID pin and physical condition of the jack.
- Charging circuit on the motherboard: charging IC, mosfets and fuses.
- Power rails and board current draw to locate shorts.
- Battery health and whether the device powers on without it.
What the service includes
- Lab diagnosis with schematics and board measurement.
- Charging connector replacement or component-level repair of the charging circuit, depending on the fault.
- Your drive and data stay intact: the motherboard is not replaced.
- Charging and load test before delivery.
Estimated time
If it is the connector, usually done the same day; if the fault is in the charging circuit or power supply, we give you timing after diagnosis.
Warranty
6-month written warranty on the electronic repair: twice the usual term in Monterrey.
Frequently asked questions
Could it just be the charger?
Yes, and it is the first thing we rule out. Bring it with your charger; if we have a compatible one, we test it too. Do not use lower-wattage generic chargers: they damage the charging circuit.
My laptop shuts down when I unplug the charger?
That points to the battery or the circuit that manages it. We measure it; sometimes it is the battery, sometimes the board, and the price is very different.
How much is the diagnosis?
The electronic diagnosis has a fee we confirm on WhatsApp; if you repair with us, it is credited toward the total.
What warranty does it have?
A 6-month written warranty on electronic repairs; if only the charging connector or battery is replaced, 3 months on the part and installation.